SASSA is set to no longer provide social grants through Postbank starting November 2025. This change might redefine how social grants are paid to beneficiaries across South Africa.
Important Changes to Explaining the Postbank Partnership End SASSA Payment Methods
- The contract with the Postbank payment system will come to an end in November 2025.
- SASSA will begin using commercial banks, mobile money services, and other specified payment points to distribute social grants.
- Everyone who has had their social grants paid through Postbank will need to change their payment option details with SASSA.
- SASSA understands that the social payment services and technologies need to be more inclusive to digitally- and financially- marginalized populations, especially in rural areas, as digital payment technologies are redesigned.
- SASSA has already begun planning with banks and mobile money services to ensure social grants continue to be paid with no breaks.
What SASSA Social Grant Beneficiaries Need to Know
- All SASSA social grant beneficiaries need to check and change their payment option details through the SASSA website, their local SASSA office, or an approved SASSA payment detail agent.
- Social grant payers who do not change their payment option details might not be able to receive their payments as of November 2025.
- Social grant beneficiaries need to see their local SASSA office or the SASSA app to change their payment options.
- Look out for SASSA announcements about new payment options.
Benefits of New Payment Options
- More flexibility as people will be able to use mobile money.
- Safer payments and quicker transfers.
- Payment options to people in far and underserved areas.
Summary Table: SASSA November 2025 Payment Changes
| Aspect | Details |
|---|---|
| Partnership Ending | Postbank partnership ends in Nov 2025 |
| New Payment Methods | Commercial banks, mobile money, pay points |
| Required Action for Beneficiaries | Update payment details with SASSA |
| Goal | Uninterrupted payments, increased access |
FAQs
1. Why did SASSA end its partnership with Postbank?
Due to repeated technical issues and delays affecting beneficiary payments.
2. How will beneficiaries get their grants now?
Payments will move to new banking partners and SASSA cards.
3. Do beneficiaries need to reapply?
No, existing recipients will be automatically transitioned to the new system.
November 2025 will mark the end of the SASSA-Postbank partnership. This will bring new and flexible payment options to SASSA beneficiaries in South Africa.
